📦 Shipping Policy

Last updated: 09/18/25

Thank you for shopping with us! Below is everything you need to know about how we ship your order.

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🚚 Processing Time

• All orders are processed within 1–3 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

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🌍 Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout

Note: Delivery delays can occasionally occur due to factors beyond our control (e.g., customs, weather, carrier delays).

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📦 Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped.
• This email will contain your tracking number(s). The tracking number will be active within 24 hours.

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🌐 International Shipping

We do not ship to international destinations. 

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📦 Lost or Damaged Packages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

• Please save all packaging materials and damaged goods before filing a claim.
• If your tracking shows “Delivered” but you haven’t received it, please contact the carrier first.

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❓ Questions

If you have any questions about your order or our shipping policy, contact us:

📧 Email: vivirhairsalon@gmail.com
📞 Phone: 714-771-3883
📍 Address: 384 S. Tustin St. Orange, CA 92866